Refund policy

RETURNS

Our return policy is valid for 14 days. If it has been more than 14 days since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in the original packaging.

Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.

Furthermore, the following items cannot be returned:
* Gift vouchers
* Software products to download
* Some health and personal care products

To complete your return, we require a receipt or proof of purchase.
Please do not return purchased items to the manufacturer.

In certain situations, only partial refunds will be given (if applicable)
* Books with obvious signs of wear
* CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened.
* Items that are no longer in their original condition, are damaged or are missing parts for reasons not due to our error.
*Items returned after 14 days from delivery.

Refunds (if applicable)
When we have received and inspected your return, we will send you an email to inform you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will automatically be credited.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time for a refund to be posted to your account.
If you have done all of this and still have not received a refund, please contact us at info@3-dmanufaktur.de.
Offer items (if applicable)
A refund can only be made for regular priced items, unfortunately sale items are not eligible for refund.

Exchange (if applicable)
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, send us an email to info@3-dmanufaktur.de and send the item to: Hausner Grenzweg 4, Kirchheim bei München, Bavaria, 85551, Germany.

Gifts
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher equal to the purchase value when the item is returned. As soon as we have received the returned item, you will receive a voucher by email.

If the item was not marked as a gift upon purchase or sent to the gift giver, a refund will be made to the gift giver and the gift giver will be notified of the return.
Shipment
To return your product, you should send your product to: Dino Borogovac Hausner Grenzweg 4, Kirchheim bei München, Bavaria, 85551, Germany.

You must pay the shipping costs to return your item yourself. Shipping costs cannot be refunded. If you receive a refund, return shipping costs will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.

If you are shipping an item over $75, consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you returned.

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must [3D Manufaktur, Hausner Grenzweg 4, 85551 Kirchheim bei München, Email: info@3-dmanufaktur.de] send us a clear statement (eg a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory. You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website (insert internet address). If you make use of this option, we will inform you immediately (eg by email) will send you confirmation of receipt of such a revocation.

To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest to be repaid within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return the goods to us or to (here are) immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract if necessary, insert the name and address of the person authorized by you to receive the goods). The deadline is met if you send the goods before the fourteen day period has expired.

They carry the immediate ones Costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to you The handling of the goods is not necessary to check the nature, properties and functionality of the goods.